Our simple, no-hassle refund policy ensures you're completely satisfied with our website design and development services.
At Designotic, we stand behind our work with a 100% satisfaction guarantee. If you're not completely satisfied with our website design, development, or hosting services, we'll provide a full refund.
We believe in transparency and building trust with our clients. Our refund policy is designed to make you feel confident and secure when choosing Designotic for your website needs.
Getting your refund is simple and straightforward. Just follow these easy steps:
Let us know what aspect of our service didn't meet your expectations. We're here to listen and understand.
Reach out via email, contact form, or phone. We'll respond within 24 hours to discuss your concerns.
In most cases, we can quickly resolve the issue to your satisfaction. We'll work with you to make it right.
If we can't resolve the issue to your satisfaction, we'll process your full refund within 3 business days.
Choose your preferred method to contact us about a refund. We're here to help!
You contact us about your refund request. We acknowledge receipt within 24 hours and begin reviewing your case.
Our team reviews your case and explores solutions to resolve the issue to your satisfaction.
We work with you to fix the issue. Most concerns are resolved at this stage to mutual satisfaction.
If the issue cannot be resolved, we process your full refund. Refunds appear in your account within 3-10 business days depending on your payment method.
We offer a 30-day refund policy from the date of service delivery. If you're not satisfied with our work within 30 days of receiving your completed website, you're eligible for a full refund.
While we appreciate knowing why you're requesting a refund to help us improve our services, you don't need to provide a detailed reason. A simple statement that you're not satisfied is sufficient.
Once approved, refunds are processed within 3 business days. The time it takes for the refund to appear in your account depends on your payment method: credit/debit card refunds typically take 5-10 business days, while PayPal refunds are usually instant.
Yes, we believe in making things right. In most cases, we can quickly resolve any issues to your satisfaction. We'll work with you to fix the problem before processing a refund. However, if you prefer an immediate refund, we respect your decision.
Refunds are not provided for services already rendered and accepted, or for custom work that has been completed according to your specifications. Additionally, domain registration fees and third-party services are generally non-refundable as these are paid to external providers.
If you change your mind before we begin work, you're eligible for a full refund. If work has already started, we'll refund the portion of work not yet completed. We're always fair and transparent about what work has been done.